If you do not know your backup code, send us a message using this link: my./account/v1/needhelp.Īfter filling out a short form you will see a drop-down menu of technical support options. Please print or save a copy of your new backup code. PLEASE NOTE: The system will generate a new backup code for you. Once you have access to your account, go to “ My Account” at the top of your account home page, and scroll down to “ Settings" Select “ Change password.” You will need to enter your new email address and/or cell phone number so you can receive the one-time verification code in the future. This is an example not your real backup code. You would have seen an image like the one on the right. We gave you this backup code when you set up your USCIS online account. Then, instead of entering the one-time verification code, enter your backup code. If you no longer have access to the device or email address where you receive your one-time verification code (for example, if you got a new phone or your email address changed), you can log in to your account by entering your usual email address and password. How Do I Change How I Receive My One-Time Verification Code? Our Technical Help Desk will email you, usually within 10 business days, with instructions on how to access to your account.
Please select “ I need help with unlocking my account." Then click “ Send Message.” If you still cannot access your USCIS online account, send us a message using this link: my./account/v1/needhelp.Īfter filling out a short form you will see a drop-down menu of technical support options. Wait 20 minutes for the system to reset, and then try logging in again. However, it's also a good idea to keep a backup of your backup codes and make sure you have a recovery plan in place in case you lose access to your 2FA method.If you enter your password incorrectly multiple times, you will get a notification saying you are locked out of your account. Once you have gone through the account recovery process for each service, you can then set up a new form of two-factor authentication that does not rely on the Google Authenticator app, such as a hardware token or SMS-based authentication.It's important to remember that two-factor authentication adds an extra layer of security to your accounts, so it's generally recommended to continue using it to protect your accounts. If you are unable to access your Google Authenticator app and do not have access to your backup codes, you can still regain access to your accounts by using the account recovery process for each service that you used 2-step authentication with.The process for each service may vary, but typically you will need to provide some form of identification to prove that you are the account owner, such as a government-issued ID or a verification code sent to a trusted phone number or email address. Be sure to check the information in the sidebar and the FAQ!.The lightbulb icons next to usernames indicate people who have demonstrated a history of providing useful and helpful answers in this subreddit. /r/NewToReddit - for new users of Reddit./r/aboutreddit - for submissions about Reddit./r/FindASubreddit - Looking for a subreddit on a particular topic but don't know where to start?./r/FindAReddit - Looking for a subreddit on a particular topic but don't know where to start?./r/ideasfortheadmins - suggestions to improve Reddit./r/modclub A place for mods of communities with 100 or more users to hang out./r/modsupport - a point of contact for moderators to discuss issues with reddit admins, mostly about mod tools./r/modhelp - Help for questions about moderation./r/AskModerators - for general questions aimed at moderators of reddit./r/needamod - Need help moderating a reddit? Want to volunteer?./r/adoptareddit - Give away or acquire an unused subreddit./r/redditrequest - Request to moderate an abandoned subreddit or request a subreddit be unbanned./r/Enhancement - Reddit Enhancement Suite (RES) from /u/honestbleeps./r/RedditMobile - Official reddit mobile apps./r/goldbenefits - Check out new gold features and reddit gold partners./r/Bugs - If you have found a possible bug in reddit.See the FAQ for more information.įor other questions not specific to reddit, try: If you have tried the above and your content still does not show, please contact a moderator in the reddit where you're having problems. If you are a new user/trying to submit a post in a reddit you have not submitted to before, please take some time to first participate in that reddit (browse, upvote content/comments etc). New to reddit? click here! reddit status - status page for checking site health Check the FAQ or the Reddit Help Center to see if your question has already been answered. For your questions about Reddit only, please.